Front Desk Monitor (Various Shifts)
Company: Volunteers of America - Greater New York
Posted on: June 23, 2022
Volunteers of America-Greater New York (VOA-GNY) is an anti-poverty
organization that seeks to end homelessness in the New York
metropolitan area by the year 2050. We focus our continuum of care
to address the most prevalent causes of homelessness: (1) lack of
affordable housing; (2) unmet health needs, including but not
limited to mental health and substance use; and (3) lack of jobs
that create wealth. In each of these areas we strive to incorporate
strategies that address issues of racial equity. We know that our
clients are confronting longstanding barriers to accessing quality
housing, healthcare, and employment. Our programs are designed to
ensure that our clients do not have to face these challenges
Now in our second century of serving those in need, VOA-GNY
understands what it takes to heal families and individuals who are
in crisis and have experienced trauma. We operate and provide
services in emergency shelters, transitional housing, and permanent
supportive housing for close to 11,000 men, women and children
through 65 programs located in New York City, Northern New Jersey,
and Westchester annually. We are one of the largest providers of
services to families and individuals experiencing homelessness in
the Greater New York area, serving survivors of domestic violence,
people living with HIV/AIDS, veterans, and others who have
behavioral health or substance use needs. Many of VOA-Greater New
York's programs are nationally recognized and meet the rigorous
standards of accrediting bodies CARF, COA and the NAEYC.
"Successful applicants must be vaccinated for COVID-19 before their
start date with VOA-GNY, unless you have been approved by VOA-GNY
for a medical or religious exception to this requirement."
Front Desk Monitor (Various Shifts)
The Front Desk Monitor answers telephone calls and takes messages
for staff, receives and assists visitors, receives and routes
deliveries, aids residents, and controls front door access.
High school diploma or GED. Must possess a polite and pleasant
manner, be efficient and firm, and have the ability to operate a
busy front desk/security operation. Must be able to perform diverse
tasks with ease and maintain confidentiality. Certifications in
security, CPR/First Aid, and Fire Safety (F-80) required, in
accordance with regulatory mandates covering this program site.
This position does not have supervisory responsibilities.
The below enumerated principal responsibilities are inclusive of
both program specific and firm-wide related administration, as
* Greet all visitors; assist them directly or announce their
arrival to staff or residents.
* Ensure that all clients sign in and out as required.
* Route mail and deliveries as required.
* Handle or assist in crisis intervention.
* Follow assigned procedures in emergency situations.
* Conduct rounds at residence as assigned.
* Perform other related duties as requested.
Expected Results of Principal Responsibilities:
* Visitors are assisted promptly and courteously.
* Client locations can be tracked at all times.
* Mail and deliveries are routed to the appropriate people.
* Crises are handled according to agency policy.
* Emergency situations are responded to according to agency
* Rounds are conducted as scheduled and all incidence reported.
* All other related tasks are completed on time and accurately.
While performing the duties of the job, the employee will be in a
transitional housing shelter environment.
While performing the duties of the job, the employee is regularly
required to have visual acuity, talk and hear while communicating
with peers, clients and/or vendors. This position requires sitting,
standing, and walking. The employee must occasionally lift and/or
move items up to 20 pounds.
This is a full-time position.
Make a living by making a difference. Apply online today!
Volunteers of America is an Equal Opportunity
Employer/Vets/Disabled/Other Protected Categories.
* Job Family Front Desk Monitor/Receptionist
* Pay Type Hourly
* Bronx, NY, USA
* Lydia E. Hoffman Family Residence, 855 E 175th St, Bronx, New
York, United States of America
Keywords: Volunteers of America - Greater New York, New Rochelle , Front Desk Monitor (Various Shifts), Other , Bronx, New York
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