Customer Support Associate
Company: Arrow Electronics, Inc.
Posted on: June 25, 2022
Customer Support Associate
What You'll Be Doing
--- Provide expert internal and external customer service and sales
support to both the Inside Sales Team and outside service provider
(OSP) engagements. Assist in maintaining performance expectations
to further enhance Arrow's position within each customer and
supplier. Responsible for handling more complex discrepancies,
interfacing directly with OSP's, recommending solutions and/or
action plans to internal sales team staff. Heavily involved with
positive KPI improvement, including on-time delivery (OTD) and
minimizing quality issues with the warehouse.
--- Responsible for the Order to Invoice Process including but not
limited to: Direct expedites with test houses (OSPs), the ability
to manipulate and manage account specific backlog reports with test
houses. This includes pulling data, utilizing excel and ensuring
responses are received back in a timely manner. Work Order (WO)
completion in Oracle, including managing delivery documents to test
houses (where applicable). Managing outbound order to end customer,
with great accuracy and attention to detail. Building and
maintaining relationships with test houses, sales as well as
internal departments within Arrow (IT, Asset, PM, Business Ops,
warehouse, etc). Managing disposal of scrap inventory once WO has
--- Support sales team with direct sales contact; ensuring quick
and complete follow through on inquiries from sales, test house,
and end customers. Handle and assist with branch service requests
(sure ship and sure receipt), RMA (Return Material Authorization),
FQR (Field Quality Request) where necessary.
--- Has developed knowledge and skills through formal training or
considerable work experience
--- Entry level often for those with work experience in the skill
--- Works within established procedures with a moderate degree of
--- Identifies the problem and all relevant issues in
straightforward situations, assesses each using standard procedures
and makes sound decisions
What Are We Looking For?
Advanced Microsoft Excel Skills
Typically requires a 2 year degree and 2-4 years of experience or
High school graduate with equivalent related experience. May
require specific certifications; excel experience is a must.
What's In It For You?
At Arrow, we recognize that financial rewards and great benefits
are important aspects of an ideal job. That's why we offer
competitive financial compensation, including various compensation
plans, and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)/Health Reimbursement Account (HRA)
Short-Term/Long-Term Disability Insurance
Annual Hiring Range/Hourly Rate:
$22.93 - $30.14
Actual compensation offer to candidate may vary from posted hiring
range based upon geographic location, work experience, education,
and/or skill level. The pay ratio between base pay and target
incentive (if applicable) will be finalized at offer.
US-CO-Denver, Colorado (E Dry Creek Rd)
Arrow is an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, gender, age, sexual orientation, gender identity,
national origin, veteran or disability status. (Arrow EEO/AAP
Arrow COVID-19 Vaccination Policy:
Arrow requires all new employees in the United States to provide
proof of full COVID-19 vaccination prior to beginning work, except
where prohibited by law.
Keywords: Arrow Electronics, Inc., New Rochelle , Customer Support Associate, Other , Purchase, New York
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