Security supervisor-Full Time

Company: BJ's Wholesale Club
Location: Bronx
Posted on: August 5, 2022

Job Description:

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel. -Job Summary Responsible for asset protection, theft, and fraud. - Leads and executes theft mitigation strategy designed to reduce number of theft and fraud incidents. Creates and maintains a safe club environment through the execution of theft deterrence strategies, member engagement and delivery of our physical security standards. - Supports Front End Manager with training and development of Member Experience Ambassadors. - Partners with RAPM and Home Office on execution of 3rd party guard deployment. - Monitors and executes all company asset protection programs. -
Leadership:

• Know their business/business acumen, including current and prior shrink results. - Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. - -
• Know current theft trends for the club and surrounding areas. - Be able to articulate trends and train team on suspicious behaviors. -
• Lead through change. - Model leadership competencies build credibility and act as a champion for business growth. - -
• Communicate effectively. Provide the information teams require to be successful. -
• Build high performing teams by creating a culture of collaboration. - Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. -
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.Team Members:
  • Teach, coach and lead through the club level training process. - Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
  • Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. - - Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
  • Ensure a safe and positive environment and experience for the team members.
  • Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.Members:
    • Guarantee service excellence through all points of contact. -
    • Set service standard expectations for all team members. - Provide team support and empowerment to resolve every member concern.
    • Ensure a safe and positive environment and experience for the members.
    • Daily commitment to GOLD Member Standards
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly Full, Fresh, CleanClub Standards: Lead teams to deliver GOLD club standards daily.
      • Maintain company merchandise protection program
      • Monitor lockup cage ensuring it is clean and organized daily
      • Member Experience Ambassadors are trained and knowledgeable in recent theft trends -Know Your Business: -
        • Acquire a deep knowledge of key metrics and reporting for total club and department performance
        • Drive performance and profitability by using reporting to identify theft trends and areas of opportunity
        • Have the foresight to identify theft activity and develop a plan to mitigate before it negatively impacts the club
        • Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets
          Primary Tasks, Responsibilities, and Key Accountabilities
          • Develops/teaches company asset protection programs and initiatives.
          • Investigating results from inventory count program to identify theft activity. -
          • Executes Asset Protection Routines as outlined in the Asset Protection Supervisor Calendar pertaining to theft and fraud. -
          • Execute merchandise protection standards focused on current club theft trends.
          • Partner with RAPM and investigate internal and external theft, fraud, and organized retail crime cases.
          • Assists RAPM in deployment of 3rd Party Guards
          • Acts as liaison between club leadership and local police department and community
          • Communicates results of investigations and provide updates to leadership based upon facts of each case.
          • Conduct weekly CCTV review per the Asset Protection calendar.
          • Complete weekly data entry of inventory recoveries per the Asset Protection calendar.
          • Manage, review, and resolve losses identified through exception-based reporting and cash variances.
          • Maintains all club policies and procedures.
            Qualifications
            • High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
            • Prior, Law Enforcement, asset protection, safety, and/or inventory control experience preferred.
            • Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
            • Forklift experience preferred. -
            • Open shift availability required.
            • At least 18 years of age.
              Job Conditions
              • Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
              • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
              • Located in a comfortable indoor environment with frequent exposure to temperature extremes from freezers, ovens, and/or coolers. There may be frequent exposure to cleaning agents and hazardous material.

Keywords: BJ's Wholesale Club, New Rochelle , Security supervisor-Full Time, Other , Bronx, New York