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Adventure Park - Operations Supervisor

Company: WildPlay
Location: Wantagh
Posted on: August 6, 2022

Job Description:

Job DescriptionSalary: Job Purpose The Park Supervisor is responsible for the day-to-day operations of WildPlay, a multi-element adventure park providing zip lines and adventure courses. In this role, you provide direct guidance to the frontline team, demonstrating professional, fun, and proactive qualities. You can easily step into the role of a Guide or Guest Services Agent. Every day is a new adventure. You enjoy the breadth of duties that come with inspiring staff, solving operational issues related to people flow and technologies, and dealing with the unexpected. The desire to deliver an excellent guest experience is at the heart of every Park Supervisor's day. You champion WildPlay's risk management and brand standards and support the Park Manager in fulfilling his/her accountabilities. This role reports to the Park Manager (with accountabilities to the Park Services HQ team). Primary Duties and Accountabilities

  • Direct activities that ensure adherence to WildPlay's standards in guest service, risk management, and employee conduct
  • Interact with guests to ensure service expectations are being set, met, and exceeded
  • Implement on-site sales strategies to secure immediate and return/referral revenue
  • Assist the Park Manager in financial and administrative needs (deposits, cash management,
  • invoice and billing processing, etc.)
  • Assist in developing Element and Park operating schedules
  • Develop and maintain employees' schedules
  • Ensure information and premises security, including oversight of hard copy and electronic
  • systems and records
  • Ensure compliance with procedures for the opening, operating, and closing of the Park.
  • Maintain a clean and neat Park appearance
  • Model the standard of guest service and lead fulfillment of principles and processes
  • Integrate WildPlay's culture and core values into the day-day decisions made at the Park
  • Remain aware of liability issues about Park operations and ensuring frontline team members are
  • informed and act accordingly
  • Ensure adherence to government statutes, laws, by-laws, and permit restrictions relevant to
  • Park operations, and represent WildPlay appropriately to officials
  • Maintain accurate issues-management records regarding: conflicts/problems,
  • accidents/incidents, facility maintenance, environmental impact, etc.
  • Work collaboratively with the Park Manager to recruit, coach, and deliver ongoing provide staff-level training.
  • development/mentoring and performance management reviews. This role may be required to
  • Assist the Park Manager with other duties as requested (e.g., marketing efforts, business
  • development efforts, property management, etc.)
  • Maintain a solid understanding and high level of training in all Park jobs and roles
  • Step in when needed as support for Element and Guest Services staff. Qualifications and Experience Knowledge
    • High School Diploma required
    • Post-secondary education in business management, tourism, human resources, or related area
    • is desirable (or several seasons of tourism/business work experience)
    • Understanding of regional labor standards
    • Experience
      • Minimum 2 years frontline experience in a service-related industry
      • Previous supervisory/management experience with a team of frontline staff
      • Management/supervisory experience in a service-related industry is an asset
      • Adventure tourism industry experience or previous experience with WildPlay is an asset.
      • Skills
      • Ability to understand and operate various software applications. Experience with reservation/booking systems, scheduling, and HR systems is an asset
      • HR management/supervisory skills hiring, coaching, disciplining, conflict management
      • Risk Management awareness
      • Excellent organization skills
      • Excellent written and verbal communication skills
      • Creative problem-solving skills
      • Ability to anticipate potential challenges and plan accordingly
      • Attributes and Behaviors
      • Enthusiastic in the pursuit of excellence
      • Professional demeanor
      • Develops and maintains positive working relationships with others
      • Openly shares ideas and information
      • Assists guests and team members unprompted
      • Takes pride in the achievement of personal and team objectives
      • Strives to establish credibility with peers and Managers
      • Self-motivated driven to achieve results
      • High customer service ethic passionate about meeting customer expectations and improving
      • service levels
      • Keeps pace with change independently acquires knowledge/skills as the business develops. Work Schedule Full-time, seasonal work with a flexible schedule that varies based on the needs of the business. Evening, weekend, and holiday work are typical. About WildPlay We are a fast-paced, values-driven company that builds and operates sustainable adventure parks in North America. You can be part of this movement by combining your passion with purpose every day while contributing to the successful operation of WildPlay's growth in Canada. Our high-performing team helps you advance your skills and allows you to come to work each day and be your best, most authentic self. We believe in the power of diversity and ensure equal opportunity for all applicants. WildPlay's Mission: Evolve the Human - we exist to plant seeds of courage and grow humanity's collective potential for fearless action. Play More. Fear Less.

Keywords: WildPlay, New Rochelle , Adventure Park - Operations Supervisor, Other , Wantagh, New York

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