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Visitor Services Supervisor

Company: New York Botanical Garden
Location: Bronx
Posted on: September 19, 2022

Job Description:

The Visitor Services Supervisor is responsible for logistical planning and execution of daytime and evening events as related to Visitor Services. - Works with the Visitor Services management team and other onsite department leads to ensure event set-up to breakdown is managed to exacting standards. Will assist the Visitor Services Department with the management and supervision of all point-of-sale functions including staffing, cash control, and customer service issues. Play an active role in training and mentoring the department's attendants, tram drivers, and team leaders.Additionally, this position supports, through actions and conduct, NYBG's Inclusion, Diversity, Equity and Accessibility initiatives and helps to build and maintain an inclusive organizational culture throughout the institution.Specific Duties and Responsibilities:

  • Manage Visitor Services staff for daytime and evening events. Assist with training junior staff on tram, staff shuttle, and other vehicles.
  • Assume responsibility for all aspects of customer service related to the visitor experience.
  • Coordinate daytime and evening set up of events with Public Education and other participating departments.
  • Facilitate communication between departments on Garden-wide events and activities.
  • Execute event logistics as outlined in operations reports.
  • Greet visitors and manage crowd flow throughout the Garden.
  • Respond to radio calls, change requests, and serve as POS back-up as needed.
  • Oversee and perform daily cash deposit reconciliation and reporting.
  • Compile written summaries of the day's events for senior management.
  • Perform other duties as specified and needed by department management.Requirements:
    • Bachelor's Degree strongly preferred.
    • Minimum of 2 years in a supervisory role with cash handling, sales, and customer service experience required.
    • Position requires a flexible and rotating schedule. Must work weekends, holidays, early mornings and late nights as needed.
    • Excellent communication, interpersonal, and organizational skills; articulate and energetic; ability to work with the public, other employees, and vendors.
    • Self-motivated, team player and able to take initiative and multi-task.
    • Ability to work under pressure; maintain a level head and exercise good judgment.
    • Ability to work in a variety of weather conditions, and to be outdoors, and to sit and/or stand for long periods required.
    • Motor vehicle driver's license valid in New York State required.
    • Working knowledge of Microsoft Office Suite required.
    • Ability to move 50 lbs. required.EOE/BIPOC/F/Persons with disabilities/Veterans

Keywords: New York Botanical Garden, New Rochelle , Visitor Services Supervisor, Other , Bronx, New York

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