Full Time Branch Experienced Representative - Lower Manhattan (Multiple Locations)
Company: Capital One
Posted on: September 23, 2022
Union Square Branch (22998), United States of America, New York,
New YorkFull Time Branch Ambassador - Lower Manhattan (Multiple
Locations)The Reimagined Branch Experience:Welcome to a new idea in
banking. Here at Capital One, we're redefining how people bank. You
see, we believe banking should fit our customers' everyday
lives-not the other way around.As a Branch Ambassador, you'll have
the opportunity to use your love of working with people and sharing
product knowledge to play a vital role in our customers' banking
experience. You'll also perform a wide variety of transactions
including check cashing, deposits, transfers and withdrawals while
monitoring fraud mitigation and adhering to established operational
policies and procedures. Equally important is the ability to
resolve customer inquiries quickly and efficiently, delivering an
extraordinary customer experience. Our rapidly changing tech and
financial environment requires Ambassadors who are adaptable and
have a growth mindset, in addition to being customer
experience-obsessed. Our Branch team exists to enhance the
financial lives of people in the communities we serve. We're not
just looking to fill open positions-we seek outgoing, passionate
people who really want to be a part of this whole reimagined
banking experience.Here's what we're looking for in you:
- You're friendly and engaging and can connect with customers.
Yep, you're a people person-whether you're helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
You'll get to pull in experts that can help guide your customers to
their financial destination.
- You're aware of the importance of being compliant when working
at a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
- You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs.
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
- You're naturally curious and like to learn. We'll teach you
what Capital One has to offer our customers in products, services
and experiences to help guide them in the right direction toward
their financial goals.
- You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- You'll research and answer customer inquiries with the intent
of enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- You'll be able to travel between branches in assigned local
area and support the market that you are assigned.If you're nodding
along and like what you're reading, let's talk.Basic
Qualifications:- High School Diploma, GED, or Equivalent
Certification- At least 1 year of Retail, Sales or Customer Service
experience- At least 6 months of cash handling experiencePreferred
Qualifications:- Associate's degree-2+ years of Retail, Sales, or
Banking Experience Pursuant to the requirements of local law, this
position is currently conditioned upon individuals' providing proof
of receipt of vaccination against COVID-19 (receipt of at least one
dose by 12/27/21 and, for vaccines requiring two doses for full
vaccination, confirmation of full vaccination no later than 45 days
from providing proof of the first dose) or the granting of a
medical or religious accommodation providing alternative measures.
Individuals may request and obtain approval for an accommodation
due to a qualifying medical condition or sincerely held religious
beliefs after receipt of a conditional offer of employment. At this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections ; New York City's Fair Chance Act;
Philadelphia's Fair Criminal Records Screening Act; and other
applicable federal, state, and local laws and regulations regarding
criminal background inquiries.If you have visited our website in
search of information on employment opportunities or to apply for a
position, and you require an accommodation, please contact Capital
One Recruiting at 1- or via email at . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.For technical
support or questions about Capital One's recruiting process, please
send an email to Capital One does not provide, endorse nor
guarantee and is not liable for third-party products, services,
educational tools or other information available through this
site.Capital One Financial is made up of several different
entities. Please note that any position posted in Canada is for
Capital One Canada, any position posted in the United Kingdom is
for Capital One Europe and any position posted in the Philippines
is for Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, New Rochelle , Full Time Branch Experienced Representative - Lower Manhattan (Multiple Locations), Other , Bronx, New York
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