NewRochelleRecruiter Since 2001
the smart solution for New Rochelle jobs

Customer Experience Coordinator (30 Hours Weekly) Grand Concourse

Company: TD Bank
Location: Bronx
Posted on: November 25, 2022

Job Description:

**386276BR**



**Job Title:**



Customer Experience Coordinator (30 Hours Weekly) Grand Concourse



**TD Description:**



**About TD Bank, America's Most Convenient Bank -**



TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth -. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US .



TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com .



We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.



**Auto req ID:**



386276BR



**Country:**



United States



**Job Requirements:**



+ High school diploma or GED



+ 1+ years related experience required



+ Superior Customer Service skills



+ Teller experience (Preferred)



+ Strong organization skills to handle multiple tasks in a fast-paced environment



+ Excellent communication skills with ability to be concise, clear and consistent



+ Demonstrated effective problem-solving skills



+ Demonstrated ability to schedule and prioritize work



+ Demonstrated ability to work independently and within deadlines



+ Sound judgment in decision making and problem solving



+ Proficient in Microsoft Office



+ Notary License (Preferred)



**Hours:**



30



**Job Description:**



The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.



+ Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store



+ Conducts needs-based conversations and offers financial solutions to meet our Customers' needs



+ Makes quality referrals to appropriate partners



+ Responsible for meeting individual performance metrics



+ Responsible for making sound decisions and timely problem resolution



+ Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities



+ Generally resolves problems independently, escalating more difficult issues to management



+ Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking



+ Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers



+ May train and act as a mentor to new Tellers



**Inclusiveness:**



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.



If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.



EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.



**State:**



New York



**City:**



Bronx



**Work Location:**



148 East Fordham Road



**Business Line:**



TD Bank AMCB



**Job Category - Primary:**



Retail Banking - Customer Service



**Job Category(s):**



Retail Banking - Customer Service



**State (Primary):**



New York



**City (Primary):**



Bronx



**Job Family:**



Retail Sales & Service



**Time Type:**



Full Time



**Employment Type:**



Regular



**Pay Range:**



$18.75 - $26.50 hourly



Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Keywords: TD Bank, New Rochelle , Customer Experience Coordinator (30 Hours Weekly) Grand Concourse, Other , Bronx, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New Rochelle RSS job feeds