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Entry Level Client Support Associate

Company: Embrace
Location: New Rochelle
Posted on: November 26, 2022

Job Description:

Embrace is hiring an Entry Level Client Support Associate to assist customers in determining their eligibility and navigating the enrollment process for the newest telecommunications products. This is an entry-level position where we will provide complete training to individuals who already possess the key characteristics necessary for the role including but not limited to: natural ambition, clear concise communication ability, and helpful customer service skills. The core responsibility of the role is to assist qualified individuals in the sign-up and enrollment process for advanced internet and wireless services. The Entry Level Client Support is the perfect role for someone to combine a desire to help their community while also honing their skills in a professional, tech-driven environment. Responsibilities of our next Entry Level Client Support Associate: Conduct outreach efforts to potential qualified customers to assess their eligibility and provide product recommendations available to them in their area. Utilize your training and understanding of the details to present features and benefits of the program in relation to the customer's wants and needs, and answer all questions. Handle customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve. Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner. Track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail. Qualifications for our Entry Level Client Support Associate: Previous experience in customer service, customer support, member services, sales, or account management is preferred but not required Ability to build rapport with customers, be an active listener, and a proactive salesperson Open-minded to feedback, adaptable, and coachable Possess confidence in presentation skills to customers, clients, and management High level of self-motivation and direction in order to hit goals with provided team supportJob Type: Full-timePay: $45,000.00 - $52,000.00 per yearBenefits: Dental insurance Employee assistance program Health insurance Paid training Vision insuranceSchedule: Monday to Friday Weekend availabilityWork Location: On the road

Keywords: Embrace, New Rochelle , Entry Level Client Support Associate, Other , New Rochelle, New York

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