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Front Desk Monitor (CMW772)

Company: Volunteers of America Greater New York
Location: Bronx
Posted on: January 22, 2023

Job Description:

Front Desk Monitor (CMW772)

Bronx, NY, USA

Req #1465

Monday, November 8, 2021

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Front Desk Monitor (CMW772)


The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Minimum Qualifications:

High school diploma or GED. Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. Must be able to perform diverse tasks with ease and maintain confidentiality. Certifications in security, CPR/First Aid, and Fire Safety (F-80) required, in accordance with regulatory mandates covering this program site.

Supervisory Role:

This position does not have supervisory responsibilities.

Principal Responsibilities:

The below enumerated principal responsibilities are inclusive of both program specific and firm-wide related administration, as applicable.

  • Greet all visitors; assist them directly or announce their arrival to staff or residents.

  • Ensure that all clients sign in and out as required.

  • Route mail and deliveries as required.

  • Handle or assist in crisis intervention.

  • Follow assigned procedures in emergency situations.

  • Conduct rounds at residence as assigned.

  • Perform other related duties as requested.


    Expected Results of Principal Responsibilities:

  • Visitors are assisted promptly and courteously.

  • Client locations can be tracked at all times.

  • Mail and deliveries are routed to the appropriate people.

  • Crises are handled according to agency policy.

  • Emergency situations are responded to according to agency policy.

  • Rounds are conducted as scheduled and all incidence reported.

  • All other related tasks are completed on time and accurately.

    7. Work Environment:

    While performing the duties of the job, the employee will be in a residential housing environment.

    Physical Demands:

    While performing the duties of the job, the employee is regularly required to have visual acuity, talk and hear while communicating with peers, clients and/or vendors. This position requires standing, bending and walking. The employee must occasionally lift and/or move items up to 20 pounds.

    Position Type:

    This is a full-time position.

    To learn more about VOA-Greater New York, copy and paste this link into a browser:

    Successful applicants must be vaccinated for COVID-19 before their start date with VOA-Greater New York, unless you have been approved by VOA-Greater New York for a medical or religious exception to this requirement.

    VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

    Other details

    Job Family

    Front Desk/Reception

    Pay Type


    Job Start Date

    Monday, November 8, 2021

    Apply Now

  • Bronx, NY, USA

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Keywords: Volunteers of America Greater New York, New Rochelle , Front Desk Monitor (CMW772), Other , Bronx, New York

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