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Remote Financial Customer Experience Specialist

Company: VirtualVocations
Location: Bronx
Posted on: January 26, 2023

Job Description:

A financial institution is searching for a person to fill their position for a Remote Financial Customer Experience Specialist.

Core Responsibilities of this position include:
Answering incoming calls and assist customers with questions and concerns
Diagnosing customer needs and proactively educating them about the features and benefits
De-escalating situations involving dissatisfied customers, offering patient assistance and support
Position Requirements Include:

High school diploma or equivalent
Minimum 18 months of customer service-related experience
Effective problem-solving and negotiation skills
Proven time management skills / ability to multitask
Experience interacting positively with unsatisfied customers
Strong verbal and written communication skills

Keywords: VirtualVocations, New Rochelle , Remote Financial Customer Experience Specialist, Other , Bronx, New York

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