Service Coordinator

Company: MAXIMUS
Location: Bronx
Posted on: March 16, 2023

Job Description:

Job Description Summary:
The Case Management Counselor is responsible for helping to ensure that the customer is able to access and receive program services.

Job Summary:
Essential Duties and Responsibilities:- Develop working relationships with customers and monitor engagement and progress.- Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility.- Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services.- Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).- Follow-up with customers to ensure that their needs are met and questions and concerns are resolve.- Interact with other team members to provide expertise and assistance in resolving participant issues.- Maintain accurate and timely case notes on all customer contacts and document activities.- Share information about outreach and engagement efforts with project staff.- Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider.- Perform other duties as may be assigned by leadership.Minimum Requirements:- High school diploma or GED required; Associate's degree from an accredited college or university preferred

MAXIMUS Introduction:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement:
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

Pay Transparency:
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Min:
USD $12.50/Hr.

Posted Max:
USD $19.57/Hr.

Keywords: MAXIMUS, New Rochelle , Service Coordinator, Other , Bronx, New York