Sr / Lead Desktop Support Specialist *Hybrid*

Company: PC Connection Inc
Location: Syosset
Posted on: March 16, 2023

Job Description:

Connection Services has a fantastic opportunity for Senior Lead Desktop Support Specialist for a long term contract opportunity. This is working for a top retail employer in Syosset, NY; this is offering excellent benefits.
The Sr / Lead Desktop Support Specialist will support Corporate HQ.

Responsibility

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
Provide support of incoming requests via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and elicit problem details from service desk customers.
Escalate incidents with accurate documentation to suitable technician, when required.
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledgebase as needed.
Identify and learn appropriate software and hardware used and supported by the organization.
Install antivirus software and ensure virus definitions are up to date.
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure an incident has been adequately resolved.
Contribute to technician knowledgebase as needed
Provide suggestions for continual improvement.

Keywords: PC Connection Inc, New Rochelle , Sr / Lead Desktop Support Specialist *Hybrid*, Other , Syosset, New York