NOC Surveillance Operator
Company: Altice USA
Location: Bethpage
Posted on: May 26, 2023
Job Description:
Altice USA is a cutting-edge communications, media, and tech
company. We connect people to what matters most to them; texting
with friends, advertising that resonates, or binge watching their
favorite show. Our differentiated approach centers around
technologies that push the envelope and deliver the ultimate
customer experience. We're building a workforce that attracts and
retains the best talent, not only to meet the needs of our
customers, but that also reflects the diverse communities we
serve.Job SummaryUnder supervision of Network Operations Center
(NOC) Supervisors or NOC Managers, the NOC Surveillance Operator
will perform basic support of network infrastructure. This
individual will be responsible for tracking, escalating, and
reporting all issues for all of Altice products and
services).Responsibilities
Perform basic network support
including conducting daily administrative duties, supporting
maintenances, perform monitoring of all network
infrastructure.Generally, perform troubleshooting and initial
triage of issues with the potential of impacting 20,000 or more
subscribers at any given time.React quickly, efficiently, and
effectively to alarms received for supported
infrastructure.Responsible for tracking call volume into
AlticeDocument system problems, escalate and take appropriate
actions according to departmental procedures.Ability to analyze raw
data and reports to provide management with a coherent picture of
call trends and outage trends.Handle all inter-departmental
escalations for individual customer's issues, performed via Remedy,
e-mail and telephone communication.Ability to speak to customers in
professional mannerWork closely with the Contact Centers and NOC
Level 3 teamsMake recommendations/suggestions that will help the
NOC and other Teams to run the business better; including but not
limited to a broader set of accountabilities and identification of
new ways to track the business.Qualifications
Two-year technical degree or 3-4
years equivalent work experience required.Cable / MSO experience a
plus.Ability to interact with senior staff and with
technical/engineering personnel.Technical certifications (CompTIA,
Cisco, Microsoft) a plus.Proficient with Microsoft Operating
Systems and Microsoft Office applications.Basic level knowledge in
broadband concepts.Knowledge of DOCSIS a plus.Ability to work an
extended and flexible work schedule is required.Altice USA is an
Equal Opportunity Employer committed to recruiting, hiring and
promoting qualified people of all backgrounds regardless of gender,
race, color, creed, national origin, religion, age, marital status,
pregnancy, physical or mental disability, sexual orientation,
gender identity, military or veteran status, or any other basis
protected by federal, state, or local law.Altice USA, Inc. collects
personal information about its applicants for employment that may
include personal identifiers, professional or employment related
information, photos, education information and/or protected
classifications under federal and state law. This information is
collected for employment purposes, including identification, work
authorization, FCRA-compliant background screening, human resource
administration and compliance with federal, state and local
law.Applicants for employment with Altice will never be asked to
provide money (even if reimbursable) as part of the job application
or hiring process. Please review our for further details.
Keywords: Altice USA, New Rochelle , NOC Surveillance Operator, Other , Bethpage, New York
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