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Seasonal Sr. Customer Assistance Representative - Mount Vernon, NY

Company: Enterprise Holdings
Location: New Rochelle
Posted on: February 11, 2024

Job Description:

Overview: We are immediately interviewing for our seasonal Customer Assistance Representative Sr. positions! The Customer Assistance Representative Sr will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and full time. This is a seasonal position that will start as early as May 20, 2024 and ending on or before October 17, 2024 This role is based at our Flagship Branch location, 10 S 1st Ave, Mt Vernon, NY 10550. Pay: $18.25 / hour Responsibilities:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualifications:
    • Must be at least 18 years old
    • High school diploma or GED equivalent required
    • Must have at least 2 years of customer service experience OR 2 years of college experience
    • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
    • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
    • Aside from religious observations, must be available to work 40 hours per week during the season
    • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

Keywords: Enterprise Holdings, New Rochelle , Seasonal Sr. Customer Assistance Representative - Mount Vernon, NY, Other , New Rochelle, New York

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