Deskside Technician II
Company: Stefanini
Location: Purchase
Posted on: February 21, 2021
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Job Description:
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC) Windows 7/10 operating
systems Support mobile devices, printers, scanners, wireless, VPN,
etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain
repairs, spare parts, and components Research and troubleshoot
problems Maintain system configurations and documentation Track and
resolve customer incidents and requests through the client's
ticketing tool Troubleshoot and resolve hardware and software
issues for Windows devices Backup, restoration, and migration of
user data Smart Hands support with networking, server, and
telecommunications technologies Printer and peripheral device
support Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles Ability to
work on-call and other after-hours support needs May provide
Executive support Various other tasks associated with deskside
services May need to be available to provide support at other
client locations as needed Other duties as assigned "If you would
like to speak with a recruiter about this new and exciting
opportunity, please call "
*Two years IT deskside support experience in an international
environment*Experience supporting Windows OS, Microsoft Office,
smart phones, A/V conferencing systems, printers and PC
hardware*Able to uphold a positive attitude at all times, even
under stressful conditions*Experience supporting remote facilities
and users*Ability to follow directions of next level support teams
when providing Smart Hands support *Excellent verbal and written
communication skills*Ability to communicate technical information
to nontechnical people*High level of professionalism and strong
personal interaction skills*Ability to perform in-depth research
and troubleshooting for complex technical issues*Ability to
prioritize and complete all work tasks with minimal
supervision*Ability to walk, bend, stand for long hours, and lift
equipment up to 50 pounds*Ability and willingness to learn new
technologies*Deskside / desktop / end-user computer experience,
ideally in a corporate environment *Proven ability to handle
challenging, rapid-response user support*Proven ability to balance,
prioritize and organize multiple tasks*High school diploma
(required)Experience supporting Mac OS, Windows OS, Microsoft
Office, Smart Phones, AV Conferencing Systems, Printers and PC
hardware Able to uphold a positive attitude at all times, even
under stressful conditions Experience supporting remote facilities
and users Excellent verbal and written communication skills High
level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for
complex technical issues Ability to prioritize and complete all
work tasks with minimal supervision Ability to walk, bend, stand
for long hours, and lift equipment up to 50 pounds Ability and
willingness to learn new technologies High School Diploma
(required) Deskside / Desktop / End User Computer experience,
ideally in a corporate environment Proven ability to handle
challenging, rapid-response user support Proven ability to balance,
prioritize and organize multiple tasks - provided by Dice
Keywords: Stefanini, New Rochelle , Deskside Technician II, Professions , Purchase, New York
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