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Field Support Technician

Company: YAI
Location: Bronx
Posted on: April 6, 2021

Job Description:

About the Position:The Field Support Technician reports directly to the Senior Field Technician and/or Technical Director. The field tech position is responsible for ensuring the daily operational support to the designated region and as needed, to other YAI regions (Bronx & Hudson Valley)Mission Statement YAI:YAI is a network of agencies offering people with intellectual and developmental disabilities a comprehensive range of services across all ages. YAI empowers people with disabilities to reach their goals every day. Our enthusiastic staff of over 4,000 professionals believes that everyone has a fundamental right to live, love, work, and learn. If you share our vision and want to help support people to live the fullest lives possible, apply to this position.Key responsibilities:-- Oversee all site equipment install and deployments-- Providing service and customer support during field visits or dispatches-- Managing all on-site installation, repair, maintenance, and testing-- Diagnosing errors or technical problems and determining proper solutions-- Document workflow processes to further understand site needs-- Responds and updates ticketing system requests accurately-- Demonstrates professionalism and ability to work closely with the customer to meet their needs-- Coordinate and communicate with service providers and vendors for problem resolution-- Communicating effectively with requestors and customers to set timelines and expectations to SLAs-- Ensure network connectivity to the desktop, printers, copiers and scanners-- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations-- Assists with inventory tracking for respective sites-- Document resolution steps in knowledge base system-- Performs walk-through assessments for new site installation needsEducation and Experience:-- 2+ years of personal computer knowledge and troubleshooting-- Excellent technical knowledge of PC and desktop hardware and internal components, operating systems, and networking principles.-- Understanding of utilizing helpdesk ticketing systems-- Thorough knowledge of MS Windows and MS Office.-- Understanding of networking principles and technologies (ie. DHCP, DNS)-- Understanding of networking troubleshooting techniques (ie. Ping, traceroute etc)-- Specific knowledge, training, or experience in any of the following areas desirable: Active Directory, Citrix, Cisco, TCP/IP.-- Ability to reference, understand and utilize technical manuals and procedural documentation.-- Ability to conduct research into PC issues and products as required.Additional Knowledge, Skills and Abilities:-- Strong written and oral communication skills.-- Ability to present ideas in user-friendly language.-- Ability to understand the organization's goals and objectives.-- Analytical and problem-solving abilities, with keen attention to detail.-- Ability to adapt in a fast-paced environment while developing and maintaining strong lines of communication with staff-- Experience working in a team-oriented, collaborative environment.-- Strong customer-service orientation.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

Keywords: YAI, New Rochelle , Field Support Technician, Professions , Bronx, New York

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