Field Support Technician
Company: YAI
Location: Bronx
Posted on: April 6, 2021
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Job Description:
About the Position:The Field Support Technician reports directly
to the Senior Field Technician and/or Technical Director. The field
tech position is responsible for ensuring the daily operational
support to the designated region and as needed, to other YAI
regions (Bronx & Hudson Valley)Mission Statement YAI:YAI is a
network of agencies offering people with intellectual and
developmental disabilities a comprehensive range of services across
all ages. YAI empowers people with disabilities to reach their
goals every day. Our enthusiastic staff of over 4,000 professionals
believes that everyone has a fundamental right to live, love, work,
and learn. If you share our vision and want to help support people
to live the fullest lives possible, apply to this position.Key
responsibilities:-- Oversee all site equipment install and
deployments-- Providing service and customer support during field
visits or dispatches-- Managing all on-site installation, repair,
maintenance, and testing-- Diagnosing errors or technical problems
and determining proper solutions-- Document workflow processes to
further understand site needs-- Responds and updates ticketing
system requests accurately-- Demonstrates professionalism and
ability to work closely with the customer to meet their needs--
Coordinate and communicate with service providers and vendors for
problem resolution-- Communicating effectively with requestors and
customers to set timelines and expectations to SLAs-- Ensure
network connectivity to the desktop, printers, copiers and
scanners-- Assist in preparing, maintaining, and upholding
procedures for logging, reporting, and statistically monitoring
desktop operations-- Assists with inventory tracking for respective
sites-- Document resolution steps in knowledge base system--
Performs walk-through assessments for new site installation
needsEducation and Experience:-- 2+ years of personal computer
knowledge and troubleshooting-- Excellent technical knowledge of PC
and desktop hardware and internal components, operating systems,
and networking principles.-- Understanding of utilizing helpdesk
ticketing systems-- Thorough knowledge of MS Windows and MS
Office.-- Understanding of networking principles and technologies
(ie. DHCP, DNS)-- Understanding of networking troubleshooting
techniques (ie. Ping, traceroute etc)-- Specific knowledge,
training, or experience in any of the following areas desirable:
Active Directory, Citrix, Cisco, TCP/IP.-- Ability to reference,
understand and utilize technical manuals and procedural
documentation.-- Ability to conduct research into PC issues and
products as required.Additional Knowledge, Skills and Abilities:--
Strong written and oral communication skills.-- Ability to present
ideas in user-friendly language.-- Ability to understand the
organization's goals and objectives.-- Analytical and
problem-solving abilities, with keen attention to detail.-- Ability
to adapt in a fast-paced environment while developing and
maintaining strong lines of communication with staff-- Experience
working in a team-oriented, collaborative environment.-- Strong
customer-service orientation.All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, or status as a Vietnam or disabled
veteran. YAI is an Equal Opportunity Employer.
Keywords: YAI, New Rochelle , Field Support Technician, Professions , Bronx, New York
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