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Store Support Technician

Company: Barnes & Noble
Location: Westbury
Posted on: November 19, 2021

Job Description:

Title: Store Support TechnicianCategory: Information Systems & TechnologyEmploymentType: Full-TimeLocation: NY-WestburyLocationType: corporateJobLocation: Westbury, New York 11590JobSummary: The Support Technician provides first-level support for all calls and tickets coming into the Barnes & Noble Store Systems Help Desk.WhatYouDo:

  • Troubleshoot, diagnose and resolve technical issues from all stores.
  • Ensure all activity is clearly documented in the issue tracking system.
  • Place and expedite service calls with our outside vendors when on-site assistance is required.
  • Escalate any store issues as necessary to the proper level of support.
  • Provide proper follow up of all unresolved issues regarding not only calls personally received, but any open calls in our system.
  • Identify and communicate any patterns or trends of incoming calls to Help Desk Management.
  • Provide technical or logistical support to any projects as assigned.Knowledge&Experience:
    • Associate's degree or technical school certificate required along with 1-2 year's related experience, preferably in a Call Center environment
    • Ability to work a flexible schedule based on business needs
    • PC hardware and troubleshooting knowledge
    • General knowledge of Microsoft Operating systems. Knowledge of Apple devices a plus. (Windows 7, 8.1,10 and Windows Server 2012 operating systems)
    • Basic WAN/LAN knowledge
    • Basic understanding of TCP/IP Network devices and Printers. (General network connectivity issues)
    • Knowledge of Dell and HP PCs a plus
    • Knowledge of Dell PowerEdge Server a plus
    • Knowledge of Cisco and Meraki Routers and switches a plus
    • Knowledge of Meraki Access Points a plus
    • Excellent written and verbal communication skills and analytical, problem-solving skills
    • Strong focus on customer relationships and the ability to work and collaborate in a team environment
    • Experience with Phone Support for a large Enterprise
    • Experience with Remote access tools, single sign on solutions, and utilizing basic Active Directory tools.
    • Strong multi-tasking skills and a strong work ethic
    • Must be able to work a schedule from Tuesday - Saturday, 12 noon - 8:30 pm, with flexibility for future schedule changes. There will be an initial 2 weeks of training from Monday - Friday, 9:00 am - 5:30 pm.EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Keywords: Barnes & Noble, New Rochelle , Store Support Technician, Professions , Westbury, New York

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