IT Service Technician 2
Company: GovCIO
Location: Bethpage
Posted on: May 13, 2022
Job Description:
GovCIO is a team of transformers-people who are passionate about
transforming government I.T. We believe in making a difference by
developing digital strategies and delivering the technology-related
innovation governmental operations that improve the citizen
experience every day.But we can't do it alone. We welcome and
nurture an inclusive and diversified work culture. Because
different backgrounds, experiences, abilities, and perspectives
make us better decision-makers, problem solvers, and creators.
We're changing the face of I.T. - from our diverse staff to the
end-products we develop. And we're excited to expand our team. Are
you ready to be a transformer?ResponsibilitiesProvides technical
support for end-users in a variety of areas including desktop
support, asset inventory, AV & VTC troubleshooting, and
network/systems administration. DESCRIPTION. Consults with support
teams, help desks, customers and other technical staff in the
resolution of problems, coordinates and performs operation and/or
maintenance activities for networks/servers, identifies recurring
problems and recommends steps to reduce the severity or frequency
of problems. Installs, troubleshoots and maintains an extensive
variety of products and equipment. Deliver services and solutions
in technical support, systems refresh, software integration, and
operations support. Identifies, analyzes, and repairs product
failures, orders and replaces parts as needed. Recommends which
products or services best fit the customers' needs. May provide
onsite training of customer support personnel.
- Provides on-call support by identifying, researching and
resolving technical problems received via telephone calls, emails,
and/or personnel requests.
- Interacts with network services, software systems engineering,
and/or applications development to restore service and/or identify
and correct core problems.
- Recommends systems modifications to reduce user problems.
- Performs routine system maintenance and analysis functions,
including hardware configurations and adding, removing and
replacing equipment components.
- Installs operating system patches, upgrades, restores,
back-ups, etc.
- May be trained to perform Critical Incident Response, Account
Management or Problem Management duties.Program Specific
ResponsibilitiesDeskside Support which includes:
- Provide on-site support for deployment and security remediation
functions
- Gather analyze, and report end-user support trends
- Provide desktop, application and network application incident
resolution
- Manage user installation and relocations requests
- Asset Inventory Support
- Assist with physical inventory as needed.
- Assist in receiving and receipting property
- Transfer of property to other organizations
- Process computer equipment for excess and disposition
- Disposal Preparation Support
- Ensure disposal policies and procedures are employed
- Ensure every device is wiped/degaussed prior to site
removal
- Encryption Services
- Ensure laptops are properly encrypted
- Encrypt laptops discovered without encryption
- Provide password recovery for encrypted device
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems and repairs
- Work with support staff for remote troubleshooting and
repairs
- Assist in setting up presentation devices and Video Conference
units
- Set up, ensure functionality, be available during events and
shut down video conferences
- Local On-Site Cabling
- Ensure IT services are rendered/tested for telework users using
VPN and CITRIX services
- Provide remote support services for telework/home users
- Support pre/post application releases
- Network support
- In conjunction with network operations, restart network
equipment including switches and routers
- Replace defective network equipment, including switches and
routers
- Wireless Services
- Assist users with mobile communication devices (mobile phones,
iPads,and laptops) with incident support tickets
- Provide Tier 2 support in the field which includes hardware
troubleshooting and OS re-install, and equipment swapping
support
- Account Management Services
- Hardware Incident Resolution
- Identify and resolve hardware issues, including replacement of
worn or broken parts.
- Other duties as assignedQualificationsHigh School with 2-5
years (or commensurate experience)Other required Qualifications,
Skills and Experience
- US Citizen
- High degree of technical proficiency
- Excellent problem-solving skills and analytical
abilitiesPreferred Qualifications, Skills and Experience
- Minimum 6 months' experience troubleshooting Apple Macintosh
software and hardware in a customer service role
- Certification in UNIX and Microsoft Operating Systems
- Familiarity with SCCM remote resolution and with using SCCM to
remotely complete software installation
- Comptia Networking+
- Comptia A+#dice#zr#cjpost#zr
Keywords: GovCIO, New Rochelle , IT Service Technician 2, Professions , Bethpage, New York
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