Analyst, Customer Compliance & Fraud

Company: Mastercard
Location: Purchase
Posted on: August 4, 2022

Job Description:

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results. Job TitleAnalyst, Customer Compliance & FraudOverviewMastercard's Franchise Brand Performance Team is responsible for driving the strategy, development and execution of global customer compliance programs, data integrity, and dispute resolution management. This team represents Mastercard in its efforts with industry stakeholders and policymakers on issues that protect the integrity of the payments system. We preserve the integrity of the Mastercard brand by ensuring customer adherence with Mastercard Rules and Standards. We mitigate fraud and chargeback risk that may impact Mastercard or our customers. We manage Mastercard performance programs related to fraudulent activity and violation of Mastercard Standards. Do you have compliance management experience? Are you a high performer with solid program management skills? Do you have superior analytical abilities? Are you innovative and a though leader?Role: Assist with the management of established global performance programs, including the Global Rules Investigation Program (GRIP) and MATCH Investigate and resolve inquiries from across the business and recommend solutions related to potential rule violations Must be able to independently identify performance issues, develop a resolution process and coordinate with relevant group or groups which may be impacted Must be able to think "outside the box" and offer the most efficient and practical solution Analyze fraud trends and establish/leverage relationships with key stakeholders to develop fraud control actions plans Assist with training and support to issuing and acquiring customers to increase awareness of Mastercard Standards and correct identified deficiencies Develop and assimilate new processes to enhance program initiatives All About You: Experienced in risk management disciplines Requires a high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts, as well as, regular exposure to confidential data Superior written and verbal communication skills Must be able to work independently in developing and mapping out solutions Advanced analytical, investigative and problem-solving skills Robust project management skills, highly organized with strong attention to detail Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results Excellent technical skills including Microsoft OfficeCOVID-19 Considerations We value the safety of each member of our community because we know we're all in this together. In many locations, which may change over time, we've implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.PDN-968969f0-5e72-4386-a395-eaa8793af7af

Keywords: Mastercard, New Rochelle , Analyst, Customer Compliance & Fraud, Professions , Purchase, New York