Client Service Representative - Contact Center
Company: Sterling Bancorp
Posted on: May 6, 2021
Are you highly motivated, detailed oriented and passionate about
preparing for your career? Then we are looking for someone just
like YOU to join our team! We look for people who can dream, think,
create and grow. Our culture thrives on embracing and rewarding
imagination and is characterized by an unwavering commitment to
high achievement. We pride ourselves on sharing ideas, diversity of
thought and embracing dedicated, talented and driven individuals
who value honesty, integrity and go above and beyond. As we
continue to grow we need YOU to meet our demands for success. Why
Us? We have developed and executed differentiated strategies that
are helping us thrive in a rapidly changing industry. There is no
shortage of talent - we work hard to make Sterling an employer of
choice. None of the bureaucracy found in larger banks - open door
policy with all executives. One Dream, One Team, One Purpose, One
Culture Our Single Point of Contact model ensures every client and
colleague feels valued and knows who to reach out to for specific
guidance. Our purpose is to use the power of banking to move our
company forward. We believe in a fair, ethical, and sustainable
future-one where everyone thrives on a compliant and level playing
field. We are a results-driven culture, with a keen focus on
collaboration acceleration. We work hard, We win as a team, and We
honor the diversity of skills brought by the collective. What's in
it for YOU We aim to help you figure out exactly where you see
yourself in our business. Whatever your passion, we will support
you in getting the skills necessary to make your mark. The Client
Service Representative for our Contact Center will provide
exceptional problem resolution, customer service, and guidance to
our clients. Bring your passion and drive and we will train you on
the rest. In a vibrant high volume inbound Contact Center you will
build strong and long lasting client relationships by providing
quality client service and sales in an effective and highly
professional manner. Achieve a high level of accomplishment by
understanding client needs and identifying opportunities to grow
- Furnish current and accurate information on all products,
services, and special campaigns offered by the bank; resolve
product or service related inquires and research issues
accurately/efficiently by adhering to the "first call resolution"
client service standard by responding to inquires accordingly;
demonstrate ability to independently handle challenging client
interactions with tact, professionalism and minimal supervisory
- Meet and or exceed service, productivity and quality metrics
set by department management, ensuring service provided exceeds
client expectations; solidify client relationships by proactively
identifying needs and offering services/products that will meet
- Possess up-to date knowledge on all client service channels, in
particular, emerging technology-related banking products, including
online and mobile application banking.
- Communicate with clients effectively (verbal, written, email)
and provide feedback to supervisors.
- Conduct service-related and/or marketing outbound telephone
calls to specifically targeted clients.
- Perform additional responsibilities as needed.
- Ensure compliance with all regulations, policies, and
procedures. Who We Want
- At least 2 years customer service banking experience
- One year of demonstrated successful sales experience in a
salary plus incentive environment preferred
- Extensive practical knowledge of Microsoft Office suite
(Outlook, Excel, Word)
- Ability to work a flexible and/or rotating schedule. May be
required to work Saturdays, Sundays and extended hours.
- Candidates with advanced degrees (Associates, Bachelor's and/or
Master's) preferred yet a High School Diploma or GED is required.
Candidates with some combination of coursework and experience, or
extensive related professional experience, are eligible for
- Proven ability to consistently deliver service excellence and
proficient in sales techniques, including telemarketing consulting,
prospecting and networking.
- Possess a thorough knowledge of bank products and services as
well as the financial services industry.
- Excellent verbal and non-verbal communication skills,
experience with outside calling preferred.
- Strong financial acumen.
- Strong interpersonal skills with ability to establish
credibility and rapport, excellent customer relationship management
- Demonstrated math skills with an understanding of debit and
credit relationships and negotiable instruments.
- Other Attributes - flexible and agile; takes initiative and
solves problems; decisive; outstanding ability to think
outside-the-box and use resources at hand to effortlessly get to
the bottom of an issue; extremely accurate and detail-oriented
coupled with the ability to see the broader picture. At Sterling
National Bank, we rely on diversity of culture and thought to
deliver on our goals. To ensure this we seek talented, qualified
people for all of our career opportunities, regardless of race,
color, sex/gender, including pregnancy, gender identity and
expression, national origin, religion, sexual orientation,
disability, age, marital status, veteran status, or any other
protected classification under federal, state and/or local laws.
Sterling National Bank is proud to be an Equal Employment
Opportunity/Affirmative Action Employer providing a drug-free
workplace. All Applicants must be eligible to work in the U.S.
without company sponsorship, now or in the future, for
employment-based work authorization. H1-B and green card
sponsorship is not available for any position and we will not
consider F-1 visa holders with Optional Practical Training (OPT)
who will require H-1B status, TNs, or current H-1B visa holders for
employment opportunities. All offers for employment with Sterling
National Bank are contingent on successful completion of background
investigation, including drug and fingerprint screening.
Keywords: Sterling Bancorp, New Rochelle , Client Service Representative - Contact Center, Sales , Jericho, New York
Didn't find what you're looking for? Search again!