Copier Care Rep (Client Services Representative I)
Company: Canon Solutions America, Inc.
Location: Bronx
Posted on: May 16, 2022
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Job Description:
US-NY-Bronx Canon Solutions America, Inc.Requisition ID:
26679Category: Administrative/ClericalPosition Type:
Full-TimeOverviewResponsible for prompt delivery of various on-site
work assignments, providing customer service and ultimately,
customer satisfaction. ResponsibilitiesMain Responsibilities:-
Promptly informs supervisor of potential problems or customer
concerns.- Promptly reviews and responds to management and client
requests via emails, phone calls, text messages and verbal.- Strong
focus on providing good customer service.- Contributes to the
creation of the Site Procedure Guide to ensure all account
processes are properly recorded.- Responsibilities may include
Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier
Services, Reception/Office Services, Shipping/Receiving, Inventory
Services, Warehouse, File Room/Records File Services based on
assigned location.- Attends cross-functional trainings to ensure
ability to provide coverage when short-staffed.- Site
responsibility and location of coverage may change based on client
and/or division needs.Device Maintenance:-Responsible for customer
satisfaction through the performance and maintenance of
reprographic equipment at customer location.-Follows daily,
established maintenance processes and procedures.-Maintains routine
upkeep of equipment including cleaning glass and surfaces, clearing
paper jams, replenishing toner and loading paper.-Evaluates
equipment issues and notifies service department if unable to
resolve.-Delivers paper.-Assists end-users in basic functionality
of equipment.-Records meter reads.-Maintains service activity
reports.-Monitors supplies and restocks inventory. QualificationsIn
addition, please note that this role requires services to be
provided in New York City. Accordingly, per applicable NYC law, the
individual performing this role must be fully vaccinated against
COVID-19, and provide proof of vaccination to the Company prior to
the start date, unless the Company grants an exemption based on a
disability/medical condition, pregnancy, childbirth, lactation,
religious beliefs or observances, or status as a victim of domestic
violence, stalking, or sex offenses.HS Diploma, GED, or equivalent
experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge. - Ability to multitask
and prioritize in order to meet deadlines. - Good customer service
and communication skills. - Ability to work with minimal
supervision.- Ability to work OT as needed. - Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers' premises. - May require
driving between multiple client locations, may also require a
personal vehicle (valid driver's license and acceptable driving
record necessary). - Ability to lift up to 50lbs. - Ability to
spend extended periods of time standing, bending, walking,
reaching, and pulling while performing duties. Company
OverviewAbout our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/We
comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers.#CSA Workstyle DescriptionFull Time On Site
(Hub) - This position requires full-time presence at your assigned
office(s)/worksite(s)/territory. Posting Tags#PM20 #LI-JG1
#LI-ONSITEPI177214539
Keywords: Canon Solutions America, Inc., New Rochelle , Copier Care Rep (Client Services Representative I), Sales , Bronx, New York
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