Guest Services Agent
Company: WildPlay
Location: Wantagh
Posted on: June 23, 2022
Job Description:
Job DescriptionSalary: $17-$19Job PurposeAre you looking for a
seasonal position where you can apply your outgoing personality and
multi-tasking skills to help create awesome experiences for our
guests? WildPlay Jones Beach seeks enthusiastic, fun-loving people
to run our guest services area including guest check in, waivers
and wristbands for guests. Get paid to play down at Jones Beach
with us! What's Cool About This Job?
- $17-$19 an hour depending on job
- Free zip lining!?
- Free parking at Jones Beach
- Full and part-time hours are available and can change depending
on your needs
- Fantastic opportunities for career progression, many of our
Supervisors and Managers were guides!
- Incredible team- guides at WildPlay build lifelong
friendships
- Great staff parties
- Did we mention free zip lining?!
- Extensive training potential, learn the "ropes"
- Helping people conquer their fears and enjoy the beach in a
completely new wayThe Guest Services Agent delivers exceptional
service by anticipating guest needs and enthusiastically seeking to
ensure each visitor has a memorable experience. In a friendly,
confident and knowledgeable way, the Guest Services Agent welcomes
guests, takes reservations, checks guests in to Elements (park
activities), and guides people efficiently through their arrival
and departure at a WildPlay Park. The Guest Services Agent helps
guests with decision-making and conducts smooth front-desk
transactions for Element and retail sales and services, all while
ensuring a professional and welcoming experience. The Guest
Services Agent understands and adheres to the risk management
standards and protocols that are essential to the park operation
and ensuring that everyone in the park has a great day.To excel as
a Guest Services Agent, you thrive on making people feel welcome
and use excellent communication skills to ensure guests have what
they need for enjoying their adventure. With a naturally friendly,
positive and energetic demeanor, you are proactive in accomplishing
general tasks that contribute to a productive work environment and
effective park operation; working cohesively with team members in
delivering an exceptional guest experience.Principal
Accountabilities
- Provide an exceptional WildPlay experience to all guests and
visitors in the park through proactive engagement, curiosity,
recognizing opportunities to increase guests' enjoyment of the park
and actively delivering or exceeding guest expectations
- Provide accurate information regarding park elements, products,
pricing and park facilities
- Manage guest bookings including check-in, payment, waiver
management, wristbands, answering questions and setting the guests'
expectations for their adventure
- Administer reservations and assist with group bookings when
requested
- Identify guest escalations, deliver solutions and ensure
concerns beyond your role's authority is brought to the Guest
Services Team Lead in a timely and professional manner
- Ensure smooth guest flow at Guest Services and within the park
working cooperatively with the Guest Services Team Lead and Element
(Activity) Team Lead
- Enhance the guest experience by identifying and promoting
opportunities for guests to expand their adventure and lock it into
their everyday life. This may include additional activates, images
and stories shared on social media, purchase of retail items or
enthusiasm for a repeat visit
- Perform end-of-shift duties including cash-outs, sales
reconciliations, and other administrative tasks as required
- May be asked to perform occasional inventory counts, retail
re-stocking, grounds maintenance and general facilities
clean-up
- Execute additional tasks to meet guest services and park
related objectives and operations
- Troubleshoot basic IT issuesWork SchedulePart-time or full-time
seasonal work with a flexible schedule that varies based on the
needs of the business. Evening, weekend, and statutory holiday
availability will likely be
required.Knowledge/Experience/Skills/AttributesKnowledge
- Working towards receiving high-school/secondary designation, or
relevant education/competencyExperience desired
- Proven experience in delivering excellent customer service or
client care
- Experience in roles requiring quick-thinking and fast-acting
frontline service
- Experience working in a high performing, and at times
fast-paced environmentSkills
- Can discover the needs of the guest using open-ended questions
and observation
- Can "think on your feet"
- High level of numeracy
- Excellent communication skills including verbal and non-verbal
abilities
- Use of PC computers and various electronic products (iPads, POS
terminals etc.)
- Working knowledge of Microsoft Office suite products (Word,
Excel, Outlook, etc.)
- Working knowledge of applications use on various devices
(desktop and mobile)
- Working knowledge on internet browsers (ex. Chrome, IE, Safari,
etc.) and search engines
- Attention to detailAttributes and Behaviours
- Develops and maintains positive working relationships with
others; ability to work as a team player
- Shares ideas and information that benefits the innovation or
improvement of the product/Element offerings and guest experience
flow
- Assists team members unprompted
- Takes pride in consistently achieving high standards of
work
- Has credibility with peers and managers; openness and a
positive attitude to feedback
- Self motivated – driven to achieve results; ability to act
independently
- High customer service ethic – is passionate about meeting
customer expectations and improving service levels
- Keeps pace with change – acquires knowledge/skills as the
business developsContextThis role is a front-line, entry level
position at the park level. The role is a critical contributor to
the overall guest experience and brand awareness through
word-of-mouth and social media. As well, this role has a direct
impact on park sales and upgrade rates, influencing seasonal
revenue gains for the park.
Keywords: WildPlay, New Rochelle , Guest Services Agent, Sales , Wantagh, New York
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