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Sales Associate

Company: The UPS Store
Location: New Rochelle
Posted on: November 22, 2022

Job Description:

Full Job DescriptionThe UPS Store Center Associate provides critical in-person and telephone assistance to our valued customers. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, email, and via the internet.Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills, and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and the ability to lift 50-75+ lbs. RESPONSIBILITIES Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations. Identify and understands and fulfills the needs of walk-in customers and telephone/email inquiries Takes ownership of the customer's shipping needs and offers viable solutions Be knowledgeable of products and services offered and properly promote them to customers. Answers phones courteously and provides accurate, detailed information Communicates effectively with customers Receive and process packages for shipping, including lifting and weighting packages on scale, accessing manifesting software, generating labels. May require retrieving packages from customer's vehicle when requested. Pack contents for shipping using established procedures and products. Receive, sort, and place mail in mailboxes accurately. Receive and prepare documents for printing, scanning, and/or emailing. Record all sales transactions completely and accurately in Point of Sale system. Helps with other Center functions as needed, such as faxing, copying, laminating, and binding General housekeeping duties, maintains a clean, organized, and safe working environment Prioritizes and optimizes the workload to streamline the production flow Process and document shipping damage, late and lost package claims. Assist in merchandising the center, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies. Performs other duties as assigned QUALIFICATIONS High school diploma or GED required Prompt, reliable, and responsible Strong computer and internet skills, including Microsoft Office suite Excellent communication skills, verbal and written Problem-solving skills, including the ability to maintain composure under stress Retail/customer service experience is a plus Detail-oriented, organized, and able to multi-task Able to work collaboratively Able to lift 50-75+ poundsJob Types: Part-time, ContractPay: $15.00 per hourBenefits: Employee discountShift: Day shiftWeekly day range: Weekend availabilityEducation: High school or equivalent (Preferred)Work Location: One location

Keywords: The UPS Store, New Rochelle , Sales Associate, Sales , New Rochelle, New York

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