Customer Service Agent / HVAC Dispatcher

Company: ICONMA, LLC
Location: Syosset
Posted on: January 26, 2023

Job Description:

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• Receives customer requests for unscheduled or scheduled service.
  
• Determines customer needs and matches appropriate Technician or Team Lead to the need.
  
• Communicates the action plan and services to be provided directly to the customer.
  
• Ensures work has been performed to the customers' expectations and performs follow-up with the customer, as needed.
  
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
  
• Ensures Technicians are provided daily schedules.
  
• Follows up on activities to ensure completion in an established timeframe.
  
• Assists with creation of L&M quotations.
  
• Facilitates administration of warranty claims.
  
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  Requirements
  
  
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  • High school diploma or equivalent required.
    
  • Must have experience in customer service.
    
  • Proficient with dispatching.
    
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
    
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
    
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    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Keywords: ICONMA, LLC, New Rochelle , Customer Service Agent / HVAC Dispatcher, Sales , Syosset, New York