WFH Customer Service Rep Personal Banker I

Company: New York Community Bancorp, Inc.
Location: Westbury
Posted on: March 17, 2023

Job Description:

JOB SUMMARY
A CCC Personal Banker I successfully completes internal contact center and skills training programs and/or already possesses the product, service and Company knowledge necessary to handle routine to moderately complex customer inquiries and problems via the telephone, written correspondence, or electronic mail from retail banking customers located throughout the country. Under general supervision, promotes the bank's products and services. Provides efficient and quality customer service while meeting all performance standards
Salary Range: $15.00 - $21.18


ESSENTIAL FUNCTIONS
Demonstrates excellence in customer service while responding to and resolving routine to moderately complex customer inquiries or problems regarding products and services. Observes and complies with policies and procedures, customer service standards, and compliance guidelines. Utilizes various computerized systems for tracking, information gathering, and/or troubleshooting. Processes customer requests for research or documentation, and acts as liaison between the customer and internal support areas. Performs account maintenance functions, as outlined in procedures. Recognizes and responds to opportunities to prevent the loss of customers' accounts due to bank error, improper fee assessments, and other service related issues. Recognizes and responds to opportunities to identify fraudulent activity and is able to report to the appropriate area protecting customers and the bank. Consults with customers to identify financial needs and defines the features and benefits of the bank's products and services, providing information on rates, service charges, restrictions and other related information. Promotes the Bank's services, and refers customers to the appropriate sales personnel. Meets established service, productivity, and quality standards. Makes outbound follow-up calls to customers to ensure service objectives are met. Keeps current on published Retail Banking announcements, Bank products, services, systems, policies - procedures, and governmental regulations impacting the retail banking business. Participates in on-going internal and external training programs as required or recommended by Manager. Performs special projects and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

Keywords: New York Community Bancorp, Inc., New Rochelle , WFH Customer Service Rep Personal Banker I, Sales , Westbury, New York